Privacy Policy

Privacy Policy Last updated: 31 May 2026

Wax & Willow ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit waxandwillow.co.uk or purchase from us.

Who we are

Wax & Willow is a hand-poured candle and home fragrance brand based in West Sussex, United Kingdom.

Data Controller: Ursula Stockley, trading as Wax & Willow

Address: BN14 West Sussex, United Kingdom

Email: waxandwillow1@gmail.com

For the purposes of UK GDPR and the Data Protection Act 2018, Wax & Willow is the data controller of your personal information.

What information we collect

We may collect the following information from you:

Identity data: name, title

Contact data: billing address, delivery address, email address, telephone number

Transaction data: details of products purchased, payment information (processed securely by our payment provider)

Technical data: IP address, browser type, device information, time zone setting, location

Marketing data: your preferences in receiving marketing from us and your communication preferences

Usage data: information about how you use our website

How we collect your information

Direct interactions (e.g. when you place an order, sign up for our newsletter, or contact us)

Automated technologies (e.g. cookies and similar tracking technologies)

Third parties (e.g. analytics providers, payment processors)

Why we use your information (lawful basis)

To fulfil your order — necessary for the performance of a contract

To send order confirmations, shipping updates, and account notifications — necessary for the performance of a contract

To send marketing communications — only with your consent (you can withdraw consent at any time)

To improve our website and products — legitimate interest

To comply with legal obligations — e.g. tax, accounting, fraud prevention

Who we share your information with

We share your personal information only with trusted third parties who help us run our business:

Wix.com Ltd — our website and eCommerce platform

Payment providers (e.g. Stripe, PayPal) — to process your payment securely

Shipping carriers (e.g. Royal Mail, Evri) — to deliver your order

Email marketing platform (Wix Email Marketing) — only if you have opted in

HM Revenue & Customs and other authorities — where required by law

We do not sell your personal information to any third party.

Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage your cookie preferences via the banner shown on first visit, or your browser settings.

Categories of cookies we use:

Essential (required for the site to function, e.g. shopping cart)

Analytics (help us understand how visitors use the site)

Marketing (only with your consent)

How long we keep your information

Order and transaction data: 6 years (UK tax law requirement)

Marketing data: until you unsubscribe

Website analytics: anonymised after 14 months

Your rights under UK GDPR

You have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you

Right to rectification — ask us to correct inaccurate data

Right to erasure — ask us to delete your data (the "right to be forgotten")

Right to restrict processing — ask us to limit how we use your data

Right to data portability — receive your data in a structured format

Right to object — object to certain processing, including marketing

Right to withdraw consent — where we rely on consent

To exercise any of these rights, email us at waxandwillow1@gmail.com. We will respond within 30 days.

Data security

We take appropriate technical and organisational measures to protect your personal information. Our website uses SSL encryption, and payment processing is handled by PCI-DSS compliant providers.

International transfers

Your data is primarily stored within the UK and the European Economic Area (EEA). Where data is transferred outside the EEA (e.g. by our service providers), appropriate safeguards are in place, including UK and EU Standard Contractual Clauses.

Children's privacy

Our website is not directed at children under 16. We do not knowingly collect personal information from anyone under 16.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the "Last updated" date at the top.

Contact us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Wax & Willow

Email: waxandwillow1@gmail.com

Address: BN14 West Sussex, United Kingdom

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's OfficeWycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Website: ico.org.uk

Telephone: 0303 123 1113